FAQ

What people usually ask us about Sincow.

Setup, e-invoicing, plans and every module. If you cannot find your question, write to us.

About Sincow

Do I need to install anything?

No. Sincow runs in the browser, on your phone too, and several screens have a mobile view.

Does it include e-invoicing?

Yes. Documents are created in Sincow, submitted to the DIAN (Colombia’s tax authority) from our own platform, and recorded in accounting.

How do I move my data into Sincow?

We help you with the initial load of contacts, balances and inventory.

Can I manage several companies?

Yes. With one user you switch the active company without logging out, and each user has their own permissions.

Can I limit what each user sees?

Yes. Permissions are granted option by option and action by action: view, add, edit and delete, and each report has its own permission.

Can I start with one plan and grow later?

Yes. Pricing depends on modules and users, and you can add modules whenever you need them.

How much does it cost?

It depends on the modules and users you need. Request a demo and we will send you a proposal.

Who provides support?

The same tincolsas team that builds Sincow, from Barranquilla.

Accounting

Can I get financial statements by cost center?

Yes. You can run the Statement of Financial Position and the Statement of Comprehensive Income for the whole company or for one cost center.

Does it generate the exogenous information report for the DIAN?

Yes. It generates the Excel for each format of the tax year from the accounts mapped to each concept.

How do I prevent changes to months already closed?

With period locking, which has one lock for Accounting and another for the other modules.

Does it work for an accountant who handles several companies?

Yes. Each user has permissions by company, and you switch the active company without logging out.

Can I export the reports?

Yes. All accounting reports export to Excel and PDF.

How do I move my data to Sincow?

We help you with the initial load of third parties, balances and inventory.

How much does it cost?

It depends on the modules and users you need. Request a demo and we’ll send you a proposal.

Treasury and banking

How much money do I have in the bank today?

The treasury dashboard shows today’s balance across all active accounts and for each account.

Can I pay several invoices from one supplier with a single payment?

Yes. One disbursement voucher pays down several payables, in full or in part, and applies the early-payment discount when it applies.

Does it help me reconcile with the bank statement?

The daily balance report works as the account’s internal statement, with every transaction and the resulting balance, so you can compare it with the bank’s.

What happens if I void a disbursement?

The balance goes back to accounts payable, the entry is reversed and the bank balance is restored.

How much does it cost?

It depends on the modules and users you need. Request a demo and we’ll send you a proposal.

Accounts receivable

Can I see receivables by age?

Yes, in the aging analysis report and in the accounts receivable dashboard.

What happens if a customer pays me more than they owe?

The excess stays as an advance in the customer’s favor and is later applied to other invoices.

Does it calculate sales rep commissions?

Yes, on what was collected excluding VAT, with a fixed percentage or a table based on how many days the payment took.

Do receivables update automatically with invoices?

Yes. Each credit invoice goes into accounts receivable and each receipt reduces it.

How much does it cost?

It depends on the modules and users you need. Request a demo and we’ll send you a proposal.

Accounts payable

Do I have to key in my suppliers’ e-invoices?

No. They arrive in the inbox from the configured email mailbox or are uploaded from the XML or ZIP, and the posting form comes pre-filled.

How do I buy from someone who doesn’t issue invoices?

With the electronic support document, which is sent to the DIAN before it’s saved and generates the payable and the entry.

Can I require someone to approve an invoice before it’s posted?

Yes, with approval control and approvers by supplier.

Does it handle e-invoice events (RADIAN)?

Yes: express acceptance, claim and receipt of goods or services on received invoices, always sent by the user.

How much does it cost?

It depends on the modules and users you need. Request a demo and we’ll send you a proposal.

Fixed assets

Does it handle IFRS and tax at the same time?

Yes. Each asset has estimates in both books, and there is a differences report.

Can I do the asset inventory with my phone?

Yes. The physical count reads tags with your phone, even offline, or with a barcode scanner.

How do I load the assets I already had?

With an opening-balance acquisition, without an entry, stating the accumulated depreciation and the months already depreciated.

Does it calculate deferred tax?

Yes, at the cutoff date, comparing IFRS and tax values.

How much does it cost?

It depends on the modules and users you need. Request a demo and we’ll send you a proposal.

Public sector budget

Who is this module for?

For public sector entities that manage an official budget: appropriations, CDP, CRP, obligations, payments and PAC.

How much availability do I have left?

The budget dashboard shows uncommitted availability and the progress of each stage.

Does paying generate the budget payment?

Yes. The treasury disbursement voucher generates the payment against each payable’s obligation.

How much does it cost?

It depends on the modules and users you need. Request a demo and we’ll send you a proposal.

Inventory and invoicing

Can I invoice an order or delivery note without re-entering it?

Yes. The invoice imports the customer’s orders, quotes and delivery notes, and you can combine several orders.

What happens if the DIAN rejects the invoice?

It isn’t saved, no stock is deducted and the sequence number isn’t used, and what you entered is kept so you can correct it.

Does it handle multiple warehouses and points of sale?

Yes. The stock ledger is by warehouse, and each point of sale has its own warehouse, sequence number and DIAN resolution.

Can I invoice AIU contracts?

Yes, with Administration, Contingencies and Profit, and VAT calculated only on the profit.

How do I move my data to Sincow?

We help you with the initial load of third parties, balances and inventory.

How much does it cost?

It depends on the modules and users you need. Request a demo and we’ll send you a proposal.

Materials and purchasing

Can I buy in dollars?

Yes. The purchase order accepts another currency with its exchange rate.

How do I know how much material each area uses?

With annual consumption and activity by cost center, valued at cost.

Does receiving update inventory and accounts payable?

Yes. When you receive the order, the stock, the payable and the entry are generated.

How much does it cost?

It depends on the modules and users you need. Request a demo and we’ll send you a proposal.

Production planning

Does the MRP account for what I’ve already ordered?

Yes. The run considers available inventory and open purchase and production orders.

Can I see if the plant is overloaded?

Yes. Work center load marks each week as normal, at the limit or overloaded.

How do I measure operator efficiency?

With plant performance, which compares standard hours earned with actual hours and rejects.

How much does it cost?

It depends on the modules and users you need. Request a demo and we’ll send you a proposal.

Production and costing

Can I cost made-to-measure products?

Yes. With cost lines by dimension ranges and formulas, standard cost is calculated automatically.

How do I know if I’m producing above budget?

With the standard cost closing and the actual vs. standard trend report.

Does the plant meet delivery dates?

The on-time delivery report classifies each order as on time, late, partial or overdue.

My process is very specific. Will it still work?

We review it in the demo. If there’s something Sincow doesn’t cover, we can build it to order and connect it to the system.

How much does it cost?

It depends on the modules and users you need. Request a demo and we’ll send you a proposal.

Electronic payroll

Does it send electronic payroll to the DIAN?

Yes. One document per employee per month, with CUNE, PDF and QR, which can also be resent to the employee’s email.

Does it generate the PILA form?

Yes. It generates the file to upload to the operator and an Excel file for review, from approved payrolls.

Can I correct an electronic payroll document already accepted?

Yes, with an adjustment note to replace or delete it with the DIAN.

What happens when the minimum wage or labor rules change?

We update the system’s legal parameters with Colombia’s labor changes.

I’m coming from another system. Do I lose what I already sent?

No. Electronic payroll documents already sent can be brought in with their CUNE, without resending them.

How much does it cost?

It depends on the modules and users you need. Request a demo and we’ll send you a proposal.

Request a Sincow demo.

We show you the system using your company’s own processes. No commitment.